Refund Policy

We know veterinary schedules shift quickly. This page explains the refund rules for the Annual CE Pass and for individual live registrations.

Annual Pass refunds

Annual Pass refunds: email support@vetonitce.org within 30 days of purchase. If you have not attended a live lecture and have not completed an on-demand quiz, we refund in full. After a live attendance or a completed on-demand quiz, the pass is not refundable and stays active through the end of the term.

Annual CE Pass

The Annual CE Pass is one named-licensee CE product with immediate access to the on-demand library and every live Vet On It lecture during the 12 months from purchase.

  • Email support@vetonitce.org within 30 days of purchase to request a refund.
  • If you have not attended a live lecture and have not completed an on-demand quiz, the refund is in full.
  • After a live attendance or a completed on-demand quiz, the pass is not refundable and remains active through the end of the term.

Individual Live Lecture Registration

Live a-la-carte lecture registrations follow a separate policy from the Annual CE Pass.

  • Refund requests must be received within 48 hours of the live lecture date.
  • If you miss the live lecture, your paid registration still includes access to the recording and related materials when they are posted.
  • Request live-lecture refunds by emailing support@vetonitce.org with your name and the course title.

Processing

Refunds are processed through Stripe. Most banks post the return within 3 to 7 business days after processing.

Last updated: August 17, 2026.